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Troubleshooting

This section covers solutions to common issues that may arise when using PhotoBerry Studio. If you're encountering problems, try the following solutions before contacting support.

Identifying Conflicts​

Sometimes, third-party themes or plugins may conflict with PhotoBerry Studio, preventing certain features from displaying correctly.

  1. Disable Plugins:

    • Deactivate all plugins except PhotoBerry Studio, then check if the issue is resolved. If it is, reactivate the plugins one by one to identify the conflicting plugin.

  2. Switch Themes:

    • Switch to a default WordPress theme (e.g., Twenty Twenty-Four) to see if the issue persists. If the problem is resolved, the issue likely lies within your theme’s customizations or code.

Watermarks Not Appearing on Images​

  • Watermarking Not Enabled: Ensure watermarking is enabled in the session or gallery settings.
  • Changes to Watermark Settings: Watermarks are applied at the time of upload, so changing settings after images have been uploaded will not affect already uploaded images.

Proofing Selections Not Showing​

  • Proofing Not Enabled: Verify that proofing is turned on in the session’s Proofing Tab.
  • Client Authentication: Proofing selections are only visible to authenticated clients, so ensure the client is logged in or properly authenticated.
  • Selections Already Submitted: The client may have already submitted their selections, which could prevent further changes.

Contact Support​

If you’ve tried the solutions above and are still encountering issues, please reach out to our support team for further assistance.